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  • BARCODE: 5060180392857
  • VENDOR: SureFlap

SureFlap Microchip Pet Door Connect

£236.89
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Certified and trusted products
Size: Set: Door + Hub
Description

The SureFlap Microchip Pet Door Connect is perfect for giving your pet more independence. It is the first pet door in the world that allows you to control it from wherever you are using your smartphone.

The SureFlap Microchip Pet Door Connect works with the Sure Petcare app using the Sure Petcare Hub (available separately or as part of a set), which sends data from the pet door directly to your phone. This means that you can control when your pet can come and go. You will be informed when your dog or cat has left the house and when it has come back in.

What’s more, the built‑in sensor detects your pet’s microchip number or the RFID collar that comes included in the set. This prevents intruders from wandering into your home uninvited! Once your pet has been registered, the flap will only open for saved microchips and will send statistics about your companion’s movements straight to your phone.

This innovative and modern solution will revolutionise life with your pet and protect your home from unwanted intruders. Thanks to the Sure Petcare App, you can always control your pet door at the touch of a button—even when you’re out shopping, at work or on holiday.


SureFlap Microchip Pet Door Connect at a glance:
  • Pet door for large cats and small dogs
  • Monitor and control the pet door using your smartphone
  • Protection against unwanted intruders: the pet door recognises your pet and allows it to enter and exit, registering up to 32 pets
    • Microchip: works with all common microchip numbers (9, 10 and 15 digits)
    • RFID-tag: included in the set
  • Sure Petcare app for iOS and Android, free to download:
    • Open and close: allows you to lock or unlock the flap from anywhere
    • Push notifications: live updates directly to your smartphone whenever your cat leaves or enters the home
    • Activity log: learn more about your cat’s behaviours, helping you identify changes that may need further investigation
    • Intruder alerts: notifications if non‑registered cats try to enter the house
    • Share access with friends or family: give anyone caring for your pet control of the cat flap – ideal when you’re away.
  • Hub shaped like a cat’s head: connects to your router and can link up to 10 SureFlap Connect products, sending live data updates to your phone
  • Customisable 4‑way programming: set via smartphone or directly on the pet door
    • Mode 1: entry and exit
    • Mode 2: only entry
    • Mode 3: only exit
    • Mode 4: fully locked
  • Sure Petcare hub: links with your router and can connect with up to 10 Sure Petcare Connect products, giving you a complete picture of your pet’s health and wellbeing.
  • Technical data:
    • SureFlap Microchip Pet Door Connect:
      • Battery operated
      • 4 x 1.5 V type C alkali batteries (not included)
      • Batteries last a minimum of 6 months with normal use
      • Charge status displayed in the app when battery is low
      • Operates without an adapter
    • Hub:
      • 2.4 GHz wireless
      • USB cable: 1.5 m (L)
      • Network cable: 1.5 m (L)
      • Mains plug with two mountable adapters
      • Power input: 100‑240 V, 0.2 A, 50‑60 Hz
      • Output: 5 V, 1.2 A
    • App:
      • iOS 9+ or Android 4.4+
      • Desktop: latest Safari, Chrome, Firefox or Internet Explorer on macOS X 10.9+ or Windows 7+
  • Robust and secure
  • Colour: white
  • Guarantee: 3 years
  • Dimensions:
    • Flap:
      • Outer frame: 26.2 × 28.1 cm (W × H)
      • Entry size: approx. 17.8 × 17 cm (W × H)
      • Required cut‑out area: 20.7 × 23.4 cm (W × H)
    • Hub:
      • Total diameter: 9 cm; height 6.9 cm (with ears)
  • Included in delivery:
    • SureFlap Microchip Pet Door Connect
    • Sure Petcare Hub (only included in set)
    • RFID collar attachment with unique registration number
    • Screws in 3 different lengths for different door thicknesses
    • 4 screw caps in frame colour
Please note: Batteries not included.

Recycling is a great way to help protect our environment.
Find out how to responsibly recycle.
SE is a member of the European Recycling Platform WEEE & Battery Compliance Scheme.
Care

General Care & Storage
To get the most out of your Petszo delivery, please keep the following in mind:

  • Edibles: Keep food and treats tightly sealed and stored in a cool, dry environment.
  • Fabrics & Beds: Gently wipe clean or wash at 30ºC (always check the individual label first). Do not bleach.
  • Safety First: Regularly check toys and accessories for damage and remove them if broken.
  • Note: Always refer to the specific packaging for exact instructions.

General Care & Storage To get the most out of your Petszo delivery, please keep the following in mind:

  • Edibles: Keep food and treats tightly sealed and stored in a cool, dry environment.

  • Fabrics & Beds: Gently wipe clean or wash at 30ºC (always check the individual label first). Do not bleach.

  • Safety First: Regularly check toys and accessories for damage and remove them if broken.

  • Note: Always refer to the specific packaging for exact instructions.

FAQ

Frequently Asked Questions (FAQ)

We’ve compiled answers to the most common questions about shopping at PETSZO. Can’t find your question? Contact us at +44 7782 276061 or email us.

1. What are your delivery times?

We usually deliver all orders within 6–7 working days. Once your order is dispatched, you will receive tracking information (if applicable) to monitor progress.

2. What if my order is late?

If your order does not arrive within the expected timeframe, don’t worry — we automatically process a refund for delayed orders to ensure your satisfaction.

3. Can I return an item?

Currently, we do not accept returns or exchanges. Refunds are only issued for damaged, defective, or incorrect items. Please check our Refund & Return Policy for details.

4. How can I track my order?

After your order is shipped, we will provide tracking details via email. You can use this information to check the delivery status with the carrier.

5. How do I contact customer support?

If you have questions about your order, shipping, or products, reach out to our support team:

Phone: +44 7782 276061
Email: petszo.co.uk@gmail.com

Frequently Asked Questions (FAQ)

We’ve compiled answers to the most common questions about shopping at PETSZO. Can’t find your question? Contact us at +44 7782 276061 or email us.

1. What are your delivery times?

We usually deliver all orders within 6–7 working days. Once your order is dispatched, you will receive tracking information (if applicable) to monitor progress.

2. What if my order is late?

If your order does not arrive within the expected timeframe, don’t worry — we automatically process a refund for delayed orders to ensure your satisfaction.

3. Can I return an item?

Currently, we do not accept returns or exchanges. Refunds are only issued for damaged, defective, or incorrect items. Please check our Refund & Return Policy for details.

4. How can I track my order?

After your order is shipped, we will provide tracking details via email. You can use this information to check the delivery status with the carrier.

5. How do I contact customer support?

If you have questions about your order, shipping, or products, reach out to our support team:

Phone: +44 7782 276061
Email: petszo.co.uk@gmail.com

Shipping & Returns

Thank you for shopping with PETSZO! We want your order to reach you quickly and safely. Please read this policy to understand our shipping process, carriers, and expected delivery times.

1. Order Processing & Dispatch

We aim to dispatch all orders within 1–7 business days from the date your order is placed. Once your order is processed, you will receive a confirmation with tracking details (if available).

2. Shipping Methods & Carriers

Shipping times after dispatch depend on the shipping method selected at checkout. We partner with trusted carriers to ensure your package arrives safely. For questions about your order's delivery, contact us at +44 7782 276061.

3. Tracking Your Order

Once your order is shipped, you will receive tracking information (if applicable) to monitor your package’s progress. Delivery times may vary depending on location and carrier services.

4. Shipping Delays

While we strive to deliver on time, some orders may be delayed due to factors outside our control, including carrier issues, weather, or public holidays. Please contact us if your order hasn’t arrived within the expected timeframe.

5. International Shipping

Currently, we ship within the UK. International shipping options may be added in the future — please check back for updates.

6. Contact Us

For any questions about your order, shipping method, or delivery status, contact our support team at +44 7782 276061. Please include your order number for faster assistance.

PETSZO reserves the right to update this policy. Please check the “Last updated” date at the top of this page for changes.

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