FAQ

1. What are your delivery times?

Orders are typically processed within 1–3 business days and spend 2–4 business days in transit. You can generally expect your order to arrive within 3–7 business days total. Once dispatched, you will receive tracking information to monitor its progress.

2. What if my order is late?

While we strive for prompt delivery, carrier delays can occasionally happen. If your order does not arrive within the expected timeframe, please reach out to us. If a package is confirmed lost or significantly delayed by the courier, we will issue a replacement or a refund to ensure your complete satisfaction.

3. Can I return an item?

Yes. In compliance with UK Consumer Law, we offer a 14-day return period for most unused and unopened items in their original packaging. Please check our full Refund & Return Policy for detailed instructions and information regarding hygiene-related exemptions.

4. How can I track my order?

After your order is shipped, we will provide tracking details via email. You can use this information to check the live delivery status directly with the carrier.

5. How do I contact customer support?

If you have questions about your order, shipping, or products, reach out to our support team:

Phone: +44 7782 276061
Email: support@petszo.co.uk