• Shipping policy

Shipping policy

Shipping Policy

Thank you for shopping with PETSZO! We aim to deliver your pet care essentials quickly, transparently, and safely. Please review our shipping policy below to understand our processing timelines, transit schedules, and delivery fees within the United Kingdom.

1. Shipping Rates & Free Delivery Threshold

We believe in straightforward, transparent pricing. Our shipping costs are calculated clearly at checkout based on your total order value:

  • Orders of £55.99 and over: FREE Standard Shipping
  • Orders under £55.99: Standard Shipping flat rate of £3.99

2. Order Processing & Delivery Timeframes

To calculate when your order will arrive, please consider both our handling (processing) time and the carrier's transit time:

  • Order Cut-Off Time: 4:00 PM (GMT) Monday to Friday. Orders placed after this time will begin processing the following business day.
  • Order Handling Time (Dispatch): 1–3 business days (Monday to Friday). This is the time it takes to pick, pack, and prepare your order for dispatch.
  • Transit Time (Delivery): 2–4 business days (Monday to Saturday). This is the time it takes for our partner couriers to deliver the package to your door.
  • Total Estimated Delivery Window: 3–7 business days from the moment your order is successfully placed.

3. Tracking Your Shipment

Transparency matters. As soon as your package is handed over to our delivery partners, a shipping confirmation email will be sent directly to you. This email will contain your specific parcel tracking number and a link to live courier updates so you can monitor its journey step-by-step.

4. Delays & Mitigating Factors

While we work closely with trusted UK couriers to meet all delivery timelines, occasional transit delays can happen due to external factors beyond our control (such as seasonal courier backlogs, severe weather conditions, or public holidays). If your package has not arrived within 7 business days, please reach out to us immediately so we can investigate with the carrier.

5. Delivery Restrictions (UK Only)

Currently, PETSZO operates and fulfills orders exclusively within the United Kingdom. We do not support international shipping, exports, or delivery to freight-forwarding addresses at this time.

6. Customer Support & Corporate Identity

If you have any questions regarding tracking details, changing a delivery address prior to dispatch, or missing shipments, please contact our dedicated helpdesk. Kindly quote your order number for expedited support.

Website Operator: UZMA QASIM LTD
Company Registration Number (CRN): 16856550
Trading Office Address: 270 Spackmans Way Slough, SL1 2SE United Kingdom
Customer Support Email: support@petszo.co.uk
Contact Phone Number: +44 7782 276061

PETSZO reserves the right to amend this shipping configuration to improve operations. Updates are published dynamically directly to this policy page.