Shipping Policy
Last updated: 16 August 2026
This policy explains how we process, dispatch and deliver orders, and what to do if something goes wrong.
1. Delivery charges
Delivery is free on all UK orders over £59.99. For orders below that value, the delivery charge is calculated and shown at checkout before you complete your purchase — you'll never be charged an amount you haven't seen first.
2. Order processing and dispatch
We aim to dispatch orders within 1–7 business days of the order being placed. Business days are Monday to Friday, excluding UK public holidays.
Once your order has been processed you'll receive a confirmation email, followed by tracking details where available.
3. Delivery times
Time in transit after dispatch depends on the delivery method selected at checkout and your location. Total time to receive your order is therefore the dispatch window above plus the carrier's transit time.
A small number of products are shipped from outside the UK and take longer to arrive. Where this applies, it is stated clearly on the individual product page.
4. Delivery area
We currently deliver within the United Kingdom only. We do not offer international shipping at present.
Please note that a small number of bulky items cannot be delivered to Northern Ireland. Where this restriction applies, it is noted on the product page.
5. Tracking your order
Once your order ships, we'll email you tracking information where available. You can use this to check the live delivery status directly with the carrier.
6. Delays
Some delays are outside our control — carrier backlogs, severe weather, and public holidays being the most common. If your order hasn't arrived within the expected timeframe, please contact us with your order number and we'll investigate.
If a package is confirmed lost or significantly delayed by the courier, we will send a replacement or issue a refund.
7. Incorrect delivery addresses
Please check your delivery address carefully at checkout. If you spot a mistake, contact us immediately — we can usually correct it before dispatch. Once an order has shipped to an address you provided, we may not be able to recover it.
8. Contact us
For any questions about shipping or the status of an order:
Phone: +44 7782 276061
Email: support@petszo.co.uk
Please include your order number — it makes everything faster.
Petszo is a trading name of UZMA QASIM LTD (company number 16856550). We reserve the right to update this policy; the date at the top of this page reflects the most recent revision.
See also: Refund & Return Policy · FAQ