• Cat Mate 221 Large Cat Flap
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Cat Mate 221 Large Cat Flap

£27.29 GBP

£3.99 Delivery (Orders up to £59.99)

In stock!
Stock up and save! Get FREE Shipping when you spend £59.99 or more.
Certified and trusted products
Size: Brown Cat Flap
Description

Please note: this product might take a little longer to arrive as it may be shipped from outside the UK. Specially designed for large cats and smaller dogs, with a shoulder height up to a certain size, for easy access.

Why it’s worth having

  • Designed for large cats and smaller dogs.
  • Easy, independent access.

Features & specification

  • Pet flap, Large, for cats and small dogs.

Delivered across the UK — free delivery on orders over £59.99.

Care

General Care & Storage
To get the most out of your Petszo delivery, please keep the following in mind:

  • Edibles: Keep food and treats tightly sealed and stored in a cool, dry environment.
  • Fabrics & Beds: Gently wipe clean or wash at 30ºC (always check the individual label first). Do not bleach.
  • Safety First: Regularly check toys and accessories for damage and remove them if broken.
  • Note: Always refer to the specific packaging for exact instructions.

Getting the most out of your Petszo order comes down to storing things properly and checking them regularly. Here's what matters.

Food and treats

Keep dry food tightly sealed in a cool, dry place away from direct sunlight. Resealing the bag or transferring it to an airtight container helps stop the fats going stale, which is the usual reason a dog or cat suddenly goes off a food they previously liked.

Opened wet food should be covered and refrigerated, and used within about 24 hours. Serve it at room temperature rather than straight from the fridge — cold food is noticeably less appealing to most pets and can be harder on sensitive stomachs.

Many treat pouches contain a small oxygen absorber sachet to keep the contents fresh. This isn't edible — remove and discard it before giving your pet the treat.

Beds, blankets and fabric items

Most fabric items can be gently wiped clean or machine washed at 30°C, but always check the individual care label first — padding and covers vary between products. Don't use bleach, as residue can irritate skin and paws.

Removable covers are worth washing more often than you'd think, particularly for pets with skin sensitivities.

Toys and chews

Check toys and accessories regularly for damage, and remove anything that's cracked, split or losing pieces. Small fragments are a genuine choking and blockage risk.

Always supervise your pet with chews and rawhide products, and take away any piece small enough to be swallowed whole. Match the chew size to your pet — a chew intended for a small dog won't last long with a large one, and creates more risk.

Harnesses, collars and leads

Check the fit periodically, especially on growing puppies and kittens. As a rule you should be able to slide two fingers comfortably under any strap — tighter risks rubbing, looser risks your pet backing out of it.

Inspect stitching, buckles and clips for wear, and replace anything showing damage before it fails on a walk.

Litter trays and small pet enclosures

Scoop clumping litter daily and top up as needed; a full change every 1–2 weeks is typical, more often with several cats sharing a tray. Clean the tray itself with hot water and mild detergent rather than strong disinfectants, some of which are toxic to cats.

For small pet enclosures, spot-clean soiled bedding daily and do a full change weekly.

Switching foods

Introduce any new food gradually over roughly 7–10 days, mixing increasing amounts into the current food. Sudden changes are one of the most common causes of digestive upset, and it's easily avoided.

Always check the product packaging. The guidance here is general — individual products carry their own storage, washing and feeding instructions, and those take precedence. If you're unsure about something, or your pet has a specific health condition, speak to your vet.

Questions about a specific product? See our FAQ or email support@petszo.co.uk.

FAQ

Frequently Asked Questions (FAQ)
We’ve compiled answers to the most common questions about shopping at PETSZO. Can’t find your question? Contact us at +44 7782 276061 or email us at support@petszo.co.uk.

1. What are your delivery times?
Orders are typically processed within 1–3 business days and spend 2–4 business days in transit. You can generally expect your order to arrive within 3–7 business days total. Once your order is dispatched, you will receive tracking information to monitor its progress.

2. What if my order is late?
While we strive for prompt delivery, carrier delays can occasionally happen. If your order does not arrive within the expected timeframe, please reach out to us. If a package is confirmed lost or significantly delayed by the courier, we will issue a replacement or a refund to ensure your complete satisfaction.

3. Can I return an item?
Yes. In compliance with UK Consumer Law, we offer a 14-day return period for most unused and unopened items in their original packaging. Please check our Refund & Return Policy for details and hygiene-related exemptions.

4. How can I track my order?
After your order is shipped, we will provide tracking details via email. You can use this information to check the delivery status directly with the carrier.

5. How do I contact customer support?
If you have questions about your order, shipping, or products, reach out to our support team:
Phone: +44 7782 276061
Email: support@petszo.co.uk

Answers to the questions we're asked most often. If yours isn't here, call +44 7782 276061 or email support@petszo.co.uk and we'll help.

Delivery

How long will my order take to arrive?

We aim to dispatch orders within 1–7 business days of you placing them. Delivery time after dispatch depends on the shipping method chosen at checkout. You'll receive tracking details by email once your order is on its way, so you can follow its progress with the carrier.

Do you offer free delivery?

Yes — delivery is free on all UK orders over £59.99. Orders below that threshold are charged at the rate shown at checkout before you pay.

Where do you deliver?

We currently deliver within the United Kingdom only. We don't ship internationally at present. Please note that a small number of items are shipped from outside the UK and may take a little longer to arrive — this is noted on the individual product page where it applies.

What if my order is late?

Carrier delays occasionally happen, particularly around public holidays or in bad weather. If your order hasn't arrived within the expected timeframe, get in touch with your order number and we'll chase it. If a package is confirmed lost or significantly delayed by the courier, we'll send a replacement or issue a refund.

How do I track my order?

Once your order ships, we email you tracking details. Use these to check live delivery status directly with the carrier.

Returns & refunds

Can I return something if I change my mind?

Yes. Under UK consumer law you have 14 days from receiving your order to tell us you'd like to cancel, and a further 14 days to send the items back. Items need to be unused, in their original packaging and in the condition you received them. Return postage for change-of-mind returns is at your cost. Full details are in our Refund & Return Policy.

What if my order arrives damaged or incorrect?

We'll put it right. Under UK law you have up to 30 days to reject a faulty item for a full refund. For transit damage, contact us ideally within 48 hours of delivery with photos of both the item and the packaging. We cover return postage on faulty or incorrect items and will offer a full refund or a replacement.

Are there items I can't return?

For hygiene and safety reasons, opened or unsealed pet food and treats, used grooming products, personalised items and gift cards can't be returned unless they're faulty.

How long do refunds take?

Once we've received and inspected your return, we'll let you know whether it's approved. Approved refunds are processed within 14 days of us receiving the goods, back to your original payment method.

Can I cancel an order before it ships?

Yes — email support@petszo.co.uk with your order number any time before dispatch. If it's already gone out, you can return it under the 14-day change-of-mind period once it arrives.

Products

Do I need a prescription for veterinary diets?

No prescription is legally required in the UK to buy veterinary diet foods. However, these products are formulated for diagnosed conditions, so we strongly recommend speaking to your vet before starting one — and having your pet checked at least every six months while feeding it. If your pet's health worsens, seek veterinary advice straight away.

How should I switch my pet to a new food?

Gradually, over roughly 7–10 days. Mix a small amount of the new food into the current one and increase the proportion each day. Switching abruptly is a common cause of digestive upset.

How do I store pet food once it's open?

Keep dry food in a cool, dry place, ideally resealed or in an airtight container to stop the fats going stale. Opened wet food should go in the fridge and be used within about 24 hours. Always check the individual packaging, as some products have specific requirements.

Contact

How do I get in touch?

Phone: +44 7782 276061
Email: support@petszo.co.uk

Please include your order number when contacting us about an existing order — it speeds things up considerably.

Shipping & Returns

Last updated: 16 August 2026

This policy explains how we process, dispatch and deliver orders, and what to do if something goes wrong.

1. Delivery charges

Delivery is free on all UK orders over £59.99. For orders below that value, the delivery charge is calculated and shown at checkout before you complete your purchase — you'll never be charged an amount you haven't seen first.

2. Order processing and dispatch

We aim to dispatch orders within 1–7 business days of the order being placed. Business days are Monday to Friday, excluding UK public holidays.

Once your order has been processed you'll receive a confirmation email, followed by tracking details where available.

3. Delivery times

Time in transit after dispatch depends on the delivery method selected at checkout and your location. Total time to receive your order is therefore the dispatch window above plus the carrier's transit time.

A small number of products are shipped from outside the UK and take longer to arrive. Where this applies, it is stated clearly on the individual product page.

4. Delivery area

We currently deliver within the United Kingdom only. We do not offer international shipping at present.

Please note that a small number of bulky items cannot be delivered to Northern Ireland. Where this restriction applies, it is noted on the product page.

5. Tracking your order

Once your order ships, we'll email you tracking information where available. You can use this to check the live delivery status directly with the carrier.

6. Delays

Some delays are outside our control — carrier backlogs, severe weather, and public holidays being the most common. If your order hasn't arrived within the expected timeframe, please contact us with your order number and we'll investigate.

If a package is confirmed lost or significantly delayed by the courier, we will send a replacement or issue a refund.

7. Incorrect delivery addresses

Please check your delivery address carefully at checkout. If you spot a mistake, contact us immediately — we can usually correct it before dispatch. Once an order has shipped to an address you provided, we may not be able to recover it.

8. Contact us

For any questions about shipping or the status of an order:

Phone: +44 7782 276061
Email: support@petszo.co.uk

Please include your order number — it makes everything faster.

Petszo is a trading name of UZMA QASIM LTD (company number 16856550). We reserve the right to update this policy; the date at the top of this page reflects the most recent revision.

See also: Refund & Return Policy · FAQ
Add to Cart Select The Options Above
  • 5 stars: 5 (33%)
  • 4 stars: 4 (27%)
  • 3 stars: 1 (7%)
  • 2 stars: 3 (20%)
  • 1 star: 2 (13%)
S
Stella
Not wind proof

The magnetic seal is very poor. If it's left unlocked, the flap is blown inwards and upwards, how far open depends on strength of air movement, and remains in that position as long as the wind does, each and every time it blows.

J
Jo Lobe
Not Rain Proof

Have had 2 of these now. One installed by myself and the second installed by a fitter when we bought a new door. \n\nNeither of them was weatherproof. \n\nAs soon as it rains it runs down the plastic door and INSIDE the rather than outside. \nWhen there's particularly heavy rain we have a large puddle inside on our laminate flooring.\n\nHave tried reaching out to Cat Mate themselves on numerous occasions but they simply never reply to any type of email or letter.

H
Hannah
It is well used.........

Problem (2) one of the red buttons soon worked loose and slides across to the locked position too easily now - this causing a problem. (3) the tabs become full of mud and need frequent cleaning with an old toothbrush. Will be looking at other brands when replacement is needed.

H
Harry
It is well used.........

I have four cats and a young small dog who bursts in and out - I'm surprised the door has not broken from it's hinges yet - thankfully it hasn't. I have the problems others have mentioned (1) when it is very cold the condensation on the plastic door settles on the brushes at the bottom making the flap unusable. I have had to resort to using a hairdryer to defrost and kitchen paper to dry off before now. Cont.................

A
Alfie
Catflap

Easy to fit and reasonable quality but, bizarrely, the locking tabs can only be operated from outside.

A
Angie
Big enough!

I was pleased with the size of this cat flap as my Eric is a fat boy, but I'm a bit disappointed with the construction. You can see a gap between the door and door frame of the cat flap so in the winter I think it will be draughty. Also a couple of times he's got locked out, I think he's catching the clips on the way out and then can't get back in. He gets very upset because of this. Having had it fitted it would be a pain to take out and return.

E
Emily
STURDY CAT FLAP

THIS IS A GREAT PRODUCT WHICH I USE FOR MY TWO SMALL DOGS, AS IT WAS ALREADY FITTED INTO THE UPVC BACK DOOR. THE ORIGINAL ONE LASTED ABOUT THREE YEARS BUT BECAUSE MY DOGS CHASE EACH OTHER IN AND OUT TO THE GARDEN, I RECENTLY HAD TO REPLACE IT AS THE DOOR FLAP FINALLY GAVE OUT. BUT I AM HAPPY TO ORDER ANOTHER ONE TO KEEP AS A SPARE, JUST IN CASE!

H
Harry
Super

Our 11kg Maine Coon fits perfectly through this flap. The flap was also accepted straight away by both cats.

F
Freddie
Stable flaps

Quick and easy to install, the materials are high quality and fit perfectly. The cats love to burst through the flap at high speed. It's still going strong after a year and a half, but I'd definitely buy it again if I needed to.

A
Ava
Fat cat

Our cat is a bit of a porker, but with this flap it looks like he's been on a diet, as he can get through it without any problems. I'll definitely be fitting more of these in my other doors.

O
Oliver
Flap works!

I've had this flap since 2004, and all the cats we've had since have loved it. However, I now need a new flap, as my cats have ripped the brushes off the edges, and this part can't be bought again separately.

J
Jack
ok, but flawed

We like the large size of this flap, and our cats all like it much better than the standard (i.e. small) sized flap that we previously had.\n\nUnfortunately though, we have had the same issue as the previous reviewer with the tabs that lock the flap. One of the red tabs (which stops the cats going out) became began to shift out of position easily and jam the flap, and the cats would end up getting locked in or out. This was made worse by the tendency of one of our cats to charge through the flap at top speed - every time he'd do this, this tab (and sometimes the others too) would shift and the flap end up getting stuck. So we've now removed the malfunctioning red tab completely, which isn't ideal either, since one side of the flap isn't completely secure when closed, and our largest cat can force his way through when he puts his mind to it!\n\nAnother issue that came up even before the tab became damaged was that all of the tabs get clogged with mud very easily, making them difficult to move. This is a problem when the weather is wet, as the cats bring in lots of mud on their feet, which seems to quickly find its way to the edges of the flap. They're also difficult to clean.\n\nSo I want to like this flap more, as it's a nice size and shape, and is generally good, but it's let down by the poorly designed locking mechanism.

W
William
icy weather

the draught-proofing hairs around the cat flap freeze in very cold weather so cat can neither get out or in!

I
Isla
Great value

We just got our first cat and now our first cat flap. It's great for the price, easy to put together and works really well.

H
Henry
4 flaps fitted to our hobby cattery for Bengal cats.

A good strong main contruction which was an important consideration for our bengals.\nProduct is only let down by the locking tabs at\nthe bottom which can be pulled off.\nOnce these tabs have been removed once they become weak and repeatedly come off which allows\nthe cats to hide them !