Pet Care & Product Storage Guide
Getting the most out of your Petszo order comes down to storing things properly and checking them regularly. Here's what matters.
Food and treats
Keep dry food tightly sealed in a cool, dry place away from direct sunlight. Resealing the bag or transferring it to an airtight container helps stop the fats going stale, which is the usual reason a dog or cat suddenly goes off a food they previously liked.
Opened wet food should be covered and refrigerated, and used within about 24 hours. Serve it at room temperature rather than straight from the fridge — cold food is noticeably less appealing to most pets and can be harder on sensitive stomachs.
Many treat pouches contain a small oxygen absorber sachet to keep the contents fresh. This isn't edible — remove and discard it before giving your pet the treat.
Beds, blankets and fabric items
Most fabric items can be gently wiped clean or machine washed at 30°C, but always check the individual care label first — padding and covers vary between products. Don't use bleach, as residue can irritate skin and paws.
Removable covers are worth washing more often than you'd think, particularly for pets with skin sensitivities.
Toys and chews
Check toys and accessories regularly for damage, and remove anything that's cracked, split or losing pieces. Small fragments are a genuine choking and blockage risk.
Always supervise your pet with chews and rawhide products, and take away any piece small enough to be swallowed whole. Match the chew size to your pet — a chew intended for a small dog won't last long with a large one, and creates more risk.
Harnesses, collars and leads
Check the fit periodically, especially on growing puppies and kittens. As a rule you should be able to slide two fingers comfortably under any strap — tighter risks rubbing, looser risks your pet backing out of it.
Inspect stitching, buckles and clips for wear, and replace anything showing damage before it fails on a walk.
Litter trays and small pet enclosures
Scoop clumping litter daily and top up as needed; a full change every 1–2 weeks is typical, more often with several cats sharing a tray. Clean the tray itself with hot water and mild detergent rather than strong disinfectants, some of which are toxic to cats.
For small pet enclosures, spot-clean soiled bedding daily and do a full change weekly.
Switching foods
Introduce any new food gradually over roughly 7–10 days, mixing increasing amounts into the current food. Sudden changes are one of the most common causes of digestive upset, and it's easily avoided.
Always check the product packaging. The guidance here is general — individual products carry their own storage, washing and feeding instructions, and those take precedence. If you're unsure about something, or your pet has a specific health condition, speak to your vet.
Questions about a specific product? See our FAQ or email support@petszo.co.uk.