- BARCODE: 896285002286
- VENDOR: Wisdom Panel
- TYPE: dog_grooming_care
Wisdom Panel™ Breed Discovery Dog DNA Test
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Description
Register your kit and get instant access to our Learning Lab and other features by using our online activation tool.
Use the two swabs provided to collect skin cells from inside your dog's cheek. Once they have dried, you’re ready to go!
Seal the sample inside the pre‑paid return container to send the DNA sample to the lab. After as little as three weeks, you can view the results online.
- Breed DNA test for dogs
- Offers fast results in three simple steps: activate the kit online, take a DNA sample and send it away for testing
- Detailed analysis:
- Screens for 365+ breeds and multi‑generational ancestry with a family tree back three generations
- Tests for common medication sensitivities (MDR1 test)
- Understand their unique quirks with insights into two behavioural pre‑dispositions
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How long does it take to get my results?
- You should receive your results two to three weeks after our lab receives your pet's DNA sample. We’ll send you an email when your results are ready. Please note: due to the digital nature of our product your results will be available in your online account only. No physical report will be mailed.
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How can I track my Wisdom Panel sample online?
- You can follow the progress of your DNA sample online with our test tracker. To see the tracker, log into your account and click on the status of the sample in question.
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Can I get a printed copy of my report?
- For most Wisdom Panel™ results, the option to download and print a Technical Report is available by visiting your pet's “highlight” tab. At the bottom of that page, you'll find a button that says "Download Technical Report".
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Can a Wisdom Panel test determine the sex of the dog tested?
- It can. The report will always default to the gender of the dog that was entered at activation, but we are able to see the dog's genetic gender in the raw data.
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Can I DNA test my puppy?
- Yes! Wisdom Panel is designed for dogs of all ages and is safe and easy to use at any stage in a dog's life. That said, we recommend waiting until a puppy has been weaned to prevent cross‑contamination from skin and other cells within the mother’s milk. Also, please note, it can be very difficult to observe breed traits in puppies as they are growing and developing rapidly. Most dogs will not achieve their final mature physical traits until they are at least one to two years of age.
Care
General Care & Storage
To get the most out of your Petszo delivery, please keep the following in mind:
- Edibles: Keep food and treats tightly sealed and stored in a cool, dry environment.
- Fabrics & Beds: Gently wipe clean or wash at 30ºC (always check the individual label first). Do not bleach.
- Safety First: Regularly check toys and accessories for damage and remove them if broken.
- Note: Always refer to the specific packaging for exact instructions.
General Care & Storage To get the most out of your Petszo delivery, please keep the following in mind:
-
Edibles: Keep food and treats tightly sealed and stored in a cool, dry environment.
-
Fabrics & Beds: Gently wipe clean or wash at 30ºC (always check the individual label first). Do not bleach.
-
Safety First: Regularly check toys and accessories for damage and remove them if broken.
-
Note: Always refer to the specific packaging for exact instructions.
FAQ
Frequently Asked Questions (FAQ)
We’ve compiled answers to the most common questions about shopping at PETSZO. Can’t find your question? Contact us at +44 7782 276061 or email us at support@petszo.co.uk.
1. What are your delivery times?
Orders are typically processed within 1–3 business days and spend 2–4 business days in transit. You can generally expect your order to arrive within 3–7 business days total. Once your order is dispatched, you will receive tracking information to monitor its progress.
2. What if my order is late?
While we strive for prompt delivery, carrier delays can occasionally happen. If your order does not arrive within the expected timeframe, please reach out to us. If a package is confirmed lost or significantly delayed by the courier, we will issue a replacement or a refund to ensure your complete satisfaction.
3. Can I return an item?
Yes. In compliance with UK Consumer Law, we offer a 14-day return period for most unused and unopened items in their original packaging. Please check our Refund & Return Policy for details and hygiene-related exemptions.
4. How can I track my order?
After your order is shipped, we will provide tracking details via email. You can use this information to check the delivery status directly with the carrier.
5. How do I contact customer support?
If you have questions about your order, shipping, or products, reach out to our support team:
Phone: +44 7782 276061
Email: support@petszo.co.uk
Frequently Asked Questions (FAQ)
We’ve compiled answers to the most common questions about shopping at PETSZO. Can’t find your question? Contact us at +44 7782 276061 or email us.
1. What are your delivery times?
Orders are typically processed within 1–3 business days and spend 2–4 business days in transit. You can generally expect your order to arrive within 3–7 business days total. Once dispatched, you will receive tracking information to monitor its progress.
2. What if my order is late?
While we strive for prompt delivery, carrier delays can occasionally happen. If your order does not arrive within the expected timeframe, please reach out to us. If a package is confirmed lost or significantly delayed by the courier, we will issue a replacement or a refund to ensure your complete satisfaction.
3. Can I return an item?
Yes. In compliance with UK Consumer Law, we offer a 14-day return period for most unused and unopened items in their original packaging. Please check our full Refund & Return Policy for detailed instructions and information regarding hygiene-related exemptions.
4. How can I track my order?
After your order is shipped, we will provide tracking details via email. You can use this information to check the live delivery status directly with the carrier.
5. How do I contact customer support?
If you have questions about your order, shipping, or products, reach out to our support team:
Phone: +44 7782 276061
Email: support@petszo.co.uk
Shipping & Returns
Thank you for shopping with PETSZO! We want your order to reach you quickly and safely. Please read this policy to understand our shipping process, carriers, and expected delivery times.
1. Order Processing & Dispatch
We aim to dispatch all orders within 7 business days from the date your order is placed. Once your order is processed, you will receive a confirmation with tracking details (if available).
2. Shipping Methods & Carriers
Shipping times after dispatch depend on the shipping method selected at checkout. We partner with trusted carriers to ensure your package arrives safely. For questions about your order's delivery, contact us at +44 7782 276061.
3. Tracking Your Order
Once your order is shipped, you will receive tracking information (if applicable) to monitor your package’s progress. Delivery times may vary depending on location and carrier services.
4. Shipping Delays
While we strive to deliver on time, some orders may be delayed due to factors outside our control, including carrier issues, weather, or public holidays. Please contact us if your order hasn’t arrived within the expected timeframe.
5. International Shipping
Currently, we ship within the UK. International shipping options may be added in the future — please check back for updates.
6. Contact Us
For any questions about your order, shipping method, or delivery status, contact our support team at +44 7782 276061. Please include your order number for faster assistance.
PETSZO reserves the right to update this policy. Please check the “Last updated” date at the top of this page for changes.
