- BARCODE: 035368003356
- VENDOR: Cat Mate
- TYPE: cat_bowls_feeders
Cat Mate Drinking Fountain
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Description
Drinking enough water is essential for supporting your pet's health, which is why it is so important to ensure a fresh supply is always available. If your cat or dog struggles to take in sufficient fluids from a standard water bowl, this Cat Mate Drinking Fountain can be an ideal alternative. The constantly‑flowing water is a great way to encourage your pet to drink more.
This Cat Mate Drinking Fountain has been designed with a tiered system that offers your pet different drinking heights. As the water runs from the top level to the lower bowl, it acts as a waterfall, while reducing splashing water and keeping the area around your pet's drinking fountain dry. It is particularly safe and has a quiet operating sound, as well as being easy to keep clean as the bowls can be removed and put in the dishwasher.
Cat Mate Drinking Fountain at a glance:
- Drinking fountain for cats and dogs up to a maximum of 10kg
- Always fresh, running water: to meet daily water requirements
- Different drinking heights: tiered system with waterfall look, encourages more drinking
- No splashing water: water is directed into the lower bowl via ramps
- Easy to care for: removable, easy‑clean bowls
- Insulated pump system: very quiet operation
- Low voltage: for increased safety
- Replacement filter & replacement pump available separately
- Capacity: 2 litres
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Dimensions:
- Total dimensions: 25 x 21 x 17 cm (L x W x H)
- Cable length: 3m
- Weight: approx. 1kg
- Material: plastic
- Colour: white
- Filter: 1 polymer activated carbon filter included in delivery
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Pump:
- Power consumption: 2W
- Performance: 230 - 240 V
- Low voltage operation
- Care instructions: bowls dishwasher safe, replace filter 1x/month
- Includes: 1 drinking fountain, 1 pump, 1 filter element, 1 AC/AC adapter
Please note: It is recommended to change the water in the fountain weekly to avoid possible limescale deposits. It is also recommended to descale the Cat Mate drinking fountain monthly.
Note: The replacement pump is delivered without a mains adapter.
Note: When used with only one cat/dog, it is recommended to replace the filter monthly. When used with two or more pets, more frequent replacement may be necessary as the filter could become clogged and this could lead to premature pump failure. It is recommended to change the water contained in the fountain weekly to avoid possible limescale deposits. It is also recommended to descale the pump of the Cat Mate drinking fountain monthly.
Note: If used for multiple animals, we recommend replacing the top baffle with an additional filter element (sold separately) to extend the filter change intervals.
Note: While the normal replacement filter is particularly suitable for households in areas with soft tap water (low hardness), the 3-stage replacement filter is specially designed for households in areas with hard tap water (high hardness). We recommend that you find out about the hardness of the water in your area before purchasing.
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Care
General Care & Storage
To get the most out of your Petszo delivery, please keep the following in mind:
- Edibles: Keep food and treats tightly sealed and stored in a cool, dry environment.
- Fabrics & Beds: Gently wipe clean or wash at 30ºC (always check the individual label first). Do not bleach.
- Safety First: Regularly check toys and accessories for damage and remove them if broken.
- Note: Always refer to the specific packaging for exact instructions.
General Care & Storage To get the most out of your Petszo delivery, please keep the following in mind:
-
Edibles: Keep food and treats tightly sealed and stored in a cool, dry environment.
-
Fabrics & Beds: Gently wipe clean or wash at 30ºC (always check the individual label first). Do not bleach.
-
Safety First: Regularly check toys and accessories for damage and remove them if broken.
-
Note: Always refer to the specific packaging for exact instructions.
FAQ
Frequently Asked Questions (FAQ)
We’ve compiled answers to the most common questions about shopping at PETSZO. Can’t find your question? Contact us at +44 7782 276061 or email us at support@petszo.co.uk.
1. What are your delivery times?
Orders are typically processed within 1–3 business days and spend 2–4 business days in transit. You can generally expect your order to arrive within 3–7 business days total. Once your order is dispatched, you will receive tracking information to monitor its progress.
2. What if my order is late?
While we strive for prompt delivery, carrier delays can occasionally happen. If your order does not arrive within the expected timeframe, please reach out to us. If a package is confirmed lost or significantly delayed by the courier, we will issue a replacement or a refund to ensure your complete satisfaction.
3. Can I return an item?
Yes. In compliance with UK Consumer Law, we offer a 14-day return period for most unused and unopened items in their original packaging. Please check our Refund & Return Policy for details and hygiene-related exemptions.
4. How can I track my order?
After your order is shipped, we will provide tracking details via email. You can use this information to check the delivery status directly with the carrier.
5. How do I contact customer support?
If you have questions about your order, shipping, or products, reach out to our support team:
Phone: +44 7782 276061
Email: support@petszo.co.uk
Frequently Asked Questions (FAQ)
We’ve compiled answers to the most common questions about shopping at PETSZO. Can’t find your question? Contact us at +44 7782 276061 or email us.
1. What are your delivery times?
Orders are typically processed within 1–3 business days and spend 2–4 business days in transit. You can generally expect your order to arrive within 3–7 business days total. Once dispatched, you will receive tracking information to monitor its progress.
2. What if my order is late?
While we strive for prompt delivery, carrier delays can occasionally happen. If your order does not arrive within the expected timeframe, please reach out to us. If a package is confirmed lost or significantly delayed by the courier, we will issue a replacement or a refund to ensure your complete satisfaction.
3. Can I return an item?
Yes. In compliance with UK Consumer Law, we offer a 14-day return period for most unused and unopened items in their original packaging. Please check our full Refund & Return Policy for detailed instructions and information regarding hygiene-related exemptions.
4. How can I track my order?
After your order is shipped, we will provide tracking details via email. You can use this information to check the live delivery status directly with the carrier.
5. How do I contact customer support?
If you have questions about your order, shipping, or products, reach out to our support team:
Phone: +44 7782 276061
Email: support@petszo.co.uk
Shipping & Returns
Thank you for shopping with PETSZO! We want your order to reach you quickly and safely. Please read this policy to understand our shipping process, carriers, and expected delivery times.
1. Order Processing & Dispatch
We aim to dispatch all orders within 7 business days from the date your order is placed. Once your order is processed, you will receive a confirmation with tracking details (if available).
2. Shipping Methods & Carriers
Shipping times after dispatch depend on the shipping method selected at checkout. We partner with trusted carriers to ensure your package arrives safely. For questions about your order's delivery, contact us at +44 7782 276061.
3. Tracking Your Order
Once your order is shipped, you will receive tracking information (if applicable) to monitor your package’s progress. Delivery times may vary depending on location and carrier services.
4. Shipping Delays
While we strive to deliver on time, some orders may be delayed due to factors outside our control, including carrier issues, weather, or public holidays. Please contact us if your order hasn’t arrived within the expected timeframe.
5. International Shipping
Currently, we ship within the UK. International shipping options may be added in the future — please check back for updates.
6. Contact Us
For any questions about your order, shipping method, or delivery status, contact our support team at +44 7782 276061. Please include your order number for faster assistance.
PETSZO reserves the right to update this policy. Please check the “Last updated” date at the top of this page for changes.
